Enhancing Regulatory Compliance | Innovations in Email and Social Media Monitoring for Financial Advisors and Clients

Digital messages such as emails, texts, and direct messages on social media have become the norm in everyday communications. That poses a profound challenge to wealth management compliance teams. Firms must be able to capture and archive enormous electronic communication datasets to ensure compliance with various regulatory requirements. This paper looks at the trend toward digital communication in the investment business and showcases new, integrated technology solutions that can help firms better manage digital messaging and compliance.

The explosion of digital messages has been nothing short of mind-boggling. By one estimate, 23 billion text messages are sent daily, creating a new dataset of trillions of messages every year. It’s no surprise that texts, emails, social media messaging, and other digital communication technologies have become pervasive in the investment industry. Wealth management firms, in particular, want to leverage modern tools to meet clients where they are, which means increasingly communicating in the digital venues clients prefer.

That’s where these quick and convenient communication media become a regulatory risk.

This whitepaper addresses regulatory compliance challenges in the wealth management industry, explores email and social media monitoring innovations, and presents integrated technology solutions.